This book offers practical tools and techniques that you can put into use immediately. Practical solutions for the everyday challenges of daily working life this book gives you practical, straightforward advice and actual words to use when dealing with situations that the average person finds difficult to handle. Like a good friend, it will enable you to be valued for who you are, to ask for what you are entitled to and to say 'no' when you have the right to do so. You will be able to stand up for yourself and handle difficult situations calmly and successfully and you will discover how to have your opinions and ideas heard and respected. It provides step-by-step guidance on how to deal with the most common situations and issues that you are likely to face during your working life - including speaking at meetings and presentations, managing other people and your boss, handling appraisals and interviews and even asking for a pay rise .