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  • Dealing with Difficult People Revised,Revised Edition

Dealing with Difficult People Revised,Revised Edition by Roy Lillay

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Rent @: ₹60
Days
Deposit
Rent
Refund Amount (Deposit - Rent)
10 Days
Rs 160
Rs 60
Rs 100
20 Days
Rs 160
Rs 80
Rs 80
Publisher VIVA BOOKS PVT LTD.-NEW DELHI
ISBN-10 749456604
Edition N/A
Number of Pages 160
Publication Year 2010
Language English
ISBN-13 9780749456603
Binding Paperback

Details

Do you get on with everyone at work? Do you understand your colleagues? Do you often have to deal with conflict and problematic situations? Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. Roy Lilley covers every angle including: what conflict is and how to handle it coping with aggressive people motivating lazy colleagues dealing with difficult customers handling complaints Packed with tips, hints and warnings of potential hazards, this book will help you to avoid the bad times, horrible situations and awkward issues and keep your cool. About the Author Roy Lilley is a writer, commentator and full-time international conference speaker on health, management and social issues. As a frequent broadcaster he contributes to the BBC?s Today programme and Newsnight amongst others, and also writes regularly for The Guardian, the Daily Telegraph and other newspapers.

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